IMPORTANT AFFILIATE & DISTRIBUTOR DISCLAIMER wiseinvestment.eu operates as an independent distributor, promotional affiliate portal, and retail channel partner. Products promoted on this platform are subject to authorized supplier return handling guidelines and must be returned strictly to designated international logistics facilities.
1. Statutory Right of Withdrawal & Voluntary Guarantees
Under EU consumer protection regulations, customers purchasing goods through online distance contracts have the legal right to cancel or withdraw from their purchase within 14 calendar days from the date physical possession of the product is acquired.
To exercise your right of withdrawal, you must submit an explicit written notice to customer support at contact@wiseinvestment.eu detailing your order number and intention to return the merchandise.
2. Return Conditions & RMA Requirement
To qualify for a valid return and refund:
- Pre-Authorization: All returns must be pre-authorized by customer support. You will be issued a Return Merchandise Authorization (RMA) code and specific return instructions.
- Item Condition: Returned items must be unused, unwashed, unaltered, in original resaleable condition, and enclosed within their original factory packaging.
- Designated Return Addresses: Products must be returned strictly to designated international fulfillment facilities (such as authorized partner 4PX reverse-logistics hubs) specified in your RMA instructions. Do not send returns to corporate administrative addresses.
3. Return Shipping Costs
- Discretionary / Change-of-Mind Returns: For voluntary returns based on personal preference or change of mind, return shipping costs, international postage, and associated carrier tracking fees are the sole responsibility of the customer.
- Defective, Damaged, or Non-Conforming Items: If an item arrives damaged, defective, or incorrect, wiseinvestment.eu or our supplier partners will provide a prepaid return label, direct exchange, or complete refund at zero additional cost to the consumer.
4. Order Cancellation Window
Order cancellations must be requested within 2 to 12 hours post-purchase by contacting contact@wiseinvestment.eu. Once an order enters warehouse handling or active transit, it cannot be canceled prior to delivery; the standard return process must be followed upon receipt.
5. Refund Processing
Once returned merchandise is received and verified at the designated logistics facility, refunds will be initiated to the original payment method used during checkout. Please allow 5 to 10 business days for financial institutions to process and post the credit transaction.